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Job Description
- Review the performance of each team member at the departmental objectives discussion appraisal
- Customer service daily activities for the day before.
- Maintains a continuous customer satisfaction level to all patient
- Holding customer satisfaction surveys for diverse hospital services.
- Follow up the complaints with management till resolving it
- Handling the DAMA cases
- Build loyalty through customer service.
- Redefine evaluation criteria for customer service
Job Requirements
- Bachelor degree
- Excellent command of English
- Six Years of Experience in Customer Service ( face to face )
- Preferable: (Experience in Hospitals)
- Strong knowledge of Microsoft Office.
- Focus on customer service
- Must be proficient with Microsoft Office (intermediate Word, basic Excel)
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Creative ability & writing proficiency
- Must adapt well to change and successfully set and adjust priorities as needed