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Customer Success Associate

Social Buildingz
New Cairo, Cairo
Posted 4 years ago
24Applicants for1 open position
  • 19Viewed
  • 4In Consideration
  • 4Not Selected
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Job Details

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Job Description

Key Responsibilities:

  • Rapidly internalize our sales motion, playbook, and script so they become second nature.
  • Field inbound leads and create an incredible first impression with prospects, earning their trust so you can help them launch a successful construction project.
  • Become an expert in using our CRM to manage your book of business while connecting your clients with highly qualified construction professionals.
  • Set clear expectations and effectively manage relationships on both sides of the transaction to move deals through the pipeline.
  • Develop a strong understanding of construction fundamentals, and become an expert in your territory when it comes to building codes, construction pricing, and more.

During Negotiations for the Homeowner

  • First and foremost, work as an advocate for your clients; navigate them through design, implementation, and budgetary challenges.
  • Analyze drawings, plans, and requirements to develop a full understanding of the project.
  • Build a strong relationship with the client and communicate consistently through the process.
  • Customize and send construction and architectural RFPs to vendors, and work with them through the bidding process.
  • Represent the client through negotiation.
  • Provide consistently great service while managing multiple projects.
  • Overcome hurdles to keep projects moving forward in an efficient manner.
  • Send feedback to the management for any areas of improvement.

    Job Requirements

    • 1+ year of inside sales experience and a track record for consistently surpassing revenue targets.
    • Eager to learn, capable of learning new sales systems, and receptive to coaching.
    • Clear and precise on the phone; organized and disciplined off the phone.
    • Someone who is competitively driven by both individual and team-oriented goals.
    • Experience and passion for the built world - many of our most successful reps have experience and passion for construction, real estate, engineering, and/or architecture.
    • Relentless in working the phone to get deals done.
    • Bachelor’s degree or a track record for incredible sales performance that we can validate.
    • Willingness to contact clients at hours that fit within their schedule. This includes evenings and sometimes weekends.

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