Help Desk Engineer
Qsource -
Nasr City, CairoPosted 4 years ago186Applicants for1 open position
- 97Viewed
- 0In Consideration
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Job Details
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Job Description
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
- Provide support, including procedural documentation and relevant reports
- Support the roll-out of new applications or new versions of current applications
- Report any issues the clients face to development through the correct channels
- Send technical documentation to customers who have lost or misplaced theirs
- Prioritize and manage many open cases at one time
- Respond within agreed time limits to tickets
- Adhere to pre-acknowledged SLAs Customer Experience
- Set up new users; accounts and manage the admission of new clients
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
- Make recommendations to customers based on their needs Training & Hardware Installation
- Walk customers through the process of installing the software on their machines and starting up the program for the first time
- Assume remote control over customers’ computers when necessary to resolve problems
- Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Job Requirements
- MUST have a car
- Customer Service oriented (Customer Support Experience is Preferred)
- Very good English language (written & spoken).
- Technical knowledge and understanding of the latest updates in mobile and cloud technology
- Exceptional communication and interpersonal skills.
- Maximum age 28
- Males only.