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Field IT Manager

Microsoft
Cairo, Egypt
Posted 4 years ago
210People have clicked1 open position
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Job Details

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Job Description

Help Power the Digital Transformation

  • Defining IT services, process optimization opportunities and align with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements.
  • Fiscal responsibility and budget oversight to help drive accuracy
  • Providing quality and regular communication to end user clients and/or partners
  • Jointly review with the other CSE teams, end user Sentiment feedback and develop an action plan to address any improvement areas
  • Driving adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity

Advocate for our Customers

  • Supporting commercial engagements by sharing best practices and experiences through the IT Showcase program
  • Evangelizing & driving awareness to increase customer engagements
  • Supporting and encouraging adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams

Contribute to Modernizing CSE

  • Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues
  • Partnering and collaborating with teams from IT Service Management, Facilities, Finance, Security to drive excellence in delivery and communications
  • Driving excellence in delivery and support in addressing issues, communicating and evolving services
  • Collaborating with your peers, innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modelling how IT may be managed in the future

Job Requirements

Required Qualifications:

  • 5+ years’ experience with 3+ years in IT infrastructure/service management/operations (Networking and Telecom).
  • Proven experience of IT operations or service experience for a multi-site / multi-country organization, including infrastructure deployment, end user support, or IT management related experience
  • Fluent in English language

Preferred Qualifications:

  • Proficiency in Microsoft Products & Services.
  • Proficient in Mac OS products, tools and services.
  • BS/BA in Computer Science or related discipline.
  • Experienced with IT project management and deployment/adoption of Microsoft technologies.
  • Outstanding written and oral communication skills, including public speaking abilities for both technical and business audiences.
  • Ability to communicate at all levels in the organization as well as the ability to translate technology solutions into business solutions.
  • Willingness to travel regionally and internationally.
  • Ability to deal with ambiguity and respond to unplanned demand.
  • High emphasis and focus on Customer Satisfaction.
  • Excellent knowledge of Microsoft’s core platform and infrastructure components.

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