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Job Description
Help Power the Digital Transformation
- Defining IT services, process optimization opportunities and align with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements.
- Fiscal responsibility and budget oversight to help drive accuracy
- Providing quality and regular communication to end user clients and/or partners
- Jointly review with the other CSE teams, end user Sentiment feedback and develop an action plan to address any improvement areas
- Driving adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity
Advocate for our Customers
- Supporting commercial engagements by sharing best practices and experiences through the IT Showcase program
- Evangelizing & driving awareness to increase customer engagements
- Supporting and encouraging adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams
Contribute to Modernizing CSE
- Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues
- Partnering and collaborating with teams from IT Service Management, Facilities, Finance, Security to drive excellence in delivery and communications
- Driving excellence in delivery and support in addressing issues, communicating and evolving services
- Collaborating with your peers, innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modelling how IT may be managed in the future
Job Requirements
Required Qualifications:
- 5+ years’ experience with 3+ years in IT infrastructure/service management/operations (Networking and Telecom).
- Proven experience of IT operations or service experience for a multi-site / multi-country organization, including infrastructure deployment, end user support, or IT management related experience
- Fluent in English language
Preferred Qualifications:
- Proficiency in Microsoft Products & Services.
- Proficient in Mac OS products, tools and services.
- BS/BA in Computer Science or related discipline.
- Experienced with IT project management and deployment/adoption of Microsoft technologies.
- Outstanding written and oral communication skills, including public speaking abilities for both technical and business audiences.
- Ability to communicate at all levels in the organization as well as the ability to translate technology solutions into business solutions.
- Willingness to travel regionally and internationally.
- Ability to deal with ambiguity and respond to unplanned demand.
- High emphasis and focus on Customer Satisfaction.
- Excellent knowledge of Microsoft’s core platform and infrastructure components.