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Job Description
- Contribute to short and long-term organizational planning and strategy as a member of the management team.
- Plans, organizes, and controls all activities in the training center and coordinates work of training assistant, learning assistant, and reception desk, in order to provide the best possible service to clients.
- Prepares and implements the department’s operational plan maintains the departmental record and filing systems and approves scheduling of courses.
- Oversees the daily operations of all operations department functions.
- Provides supervision, guidance, coaching, recognition, motivation, and training to department assist in the development and adherence of the Operation department
- Monitors client expectations and ensures effective communications to operations employees.
- Identifies performance and expectation gaps and facilitates resolution. Communicating and coordinating with internal departments.
Job Requirements
- Bachelor of related background education.
- Fluent / Excellent English Language.
- Proven experience in customer service
- Previous experience in managerial level at least 4 years and total of 7 years or more
- Previous experience in creating call scenarios and scripts.
