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Job Description
- Handle VIP customers according to green line process.
- Receive customer calls and provide the requested information.
- To be the main contact person with the call center for projects and aftersales services.
- Contact customers to communicate order updates and delivery time.
- Meet customers in headquarters and facilitate deliveries.
- Set appointments for the customers in the factory if needed and make sure all arrangements are ready before customer arrival.
- Manage order to cash cycle on system from customer registration to order releasing.
- Facilitate internal communication with planning, finance, Etc.
- Receive and manage customer complaints if any.
- Properly report feedback received from customers if any to the concerned parties inside the organization.
- Manage administration work of the projects sales and aftersales sector.
- Make sure that documents cycle is respected and completed.
- Build sustainable relationships of trust with customers through open and interactive communication.
Job Requirements
- Qualification: Bachelor degree in a relevant major.
- Experience: 3-5 Years.
- Proven customer support experience (Minimum of 2 years).
- Age preferred to be less than 27.
- Male or Female.
- Excellent computer skills (Excel, Word, PowerPoint).
- Excellent communication and presentation skills.
- Intermediate level of English is sufficient.
- Very High level of self confidence.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize and manage time effectively.
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