Job Details
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Job Description
- Conduct the first call to the customers and obtain clearance instruction.
- Open Traces from the first day of arrival with clear indication of shipment status with detailed information about Egypt Regulations
- Recurrence to call the consignee on daily basis.
- Follow up the delivery of first, second and third notifications with cooperation with Operations.
- Handle all shipments that need amendment in the name of consignee and FedEx clearance pending /stopped shipments until needed Paperwork submitted from the customer.
- Daily Contact and update to consignee and trace.
- Follow up Re-export shpts (from FedEx Clearance) and obtain necessary approvals from shipper or consignee for the return. And follow up with the subcontractor until shipment leaves the cage.
- Reassign Destroy traces for shpts after getting clear instruction for destroy (Trace or Letter) to the Destroy Agent.
- Cover days off and holidays for all agents and any other tasks.
- Receiving calls from customers and reply their inquiries.