Browse Jobs
For Employers
Post JobLog inGet Started

Intraday Specialist

Majorel Egypt
Alexandria, Egypt
Posted 4 years ago
173Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Work directly with the clients’ Requirements and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections.
  • Monitor and ensure agents’ adherence to the schedule and breaks.
  • Create scheduling matrices that ensure achievement of service level, schedule adherence, and other financially impacting goals, using projections and/or historical information.
  • Calculate the absence rate.
  • Check on the Skill Group status, take the necessary action if needed.
  • Check the telephone system status and report call errors.
  • Send and/or update agents’ schedules.
  • Prepare internal reports and analyses.
  • Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real-time to ensure optimal productivity and efficiency.
  • Create proper contingency plans to ensure that staffing remains as constant as possible in the event of an emergency.
  • Continually analyze day to day operations related to contact center allocation, utilization, and applied time of resources.

Job Requirements

  • Very good English.
  • Males & Females.
  • Good communication skills.
  • Documentation skills.
  • Good Problem Solving.
  • Good Analytical Skills.
  • Very Good knowledge of MS office (Excel).

Featured Jobs

  • Media Buyer - Working RemotelyVice Keeper - Cairo, Egypt1 month ago
  • Sales Advisor - Mohandessin, Giza2 months ago
    Logo
  • Commercial Planning & Analyst - Cairo, Egypt2 months ago
    Logo

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportIntraday Specialist