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Technical Support Specialist - Saudi Arabia

Tafeel
Riyadh, Saudi Arabia
Posted 4 years ago
137Applicants for4 open positions
  • 84Viewed
  • 9In Consideration
  • 27Not Selected
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Job Details

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Job Description

  • Provide technical support for customers to support post-sales processes.
  • Address all product-related queries on time.
  • Train customers to use products effectively.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Report on product performance.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Testing and promoting new implemented features.
  • Establish best practices.
  • Responding within agreed time limits to call-outs.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Prioritizing and managing many open cases at one time.
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

Job Requirements

  • Minimum 4 years within same field.
  • Bachelor's or Diploma's degree in IT or Computer Eng.
  • Good understanding of Software Development Life Cycle & its methodologies.
  • Strong communication skills, interpersonal skills, and positive attitude to interact with diverse groups of individuals.
  • The ability to analyze, design and document software applications.
  • Ability to use Design Patterns, object oriented development, and frameworks.
  • Saudi candidates (Female)

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