Technical Support Specialist - Saudi Arabia

Tafeel - Riyadh ,Saudi Arabia

83
Applicants for
4 open positions
79
Viewed
9
In Consideration
27
Not Selected
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
4 open positions
About the Job
  • Provide technical support for customers to support post-sales processes.
  • Address all product-related queries on time.
  • Train customers to use products effectively.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Report on product performance.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Testing and promoting new implemented features.
  • Establish best practices.
  • Responding within agreed time limits to call-outs.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Prioritizing and managing many open cases at one time.
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Job Requirements
  • Minimum 4 years within same field.
  • Bachelor's or Diploma's degree in IT or Computer Eng.
  • Good understanding of Software Development Life Cycle & its methodologies.
  • Strong communication skills, interpersonal skills, and positive attitude to interact with diverse groups of individuals.
  • The ability to analyze, design and document software applications.
  • Ability to use Design Patterns, object oriented development, and frameworks.
  • Saudi candidates (Female)
About this Company

TAFEEL IT Co., a Saudi Arabian Company, is a leading software and consultancy house working closely with customers by adding pragmatic value to their business & administrations, and by utilizing the world-class technologies combined with a solid experience. TAFEEL extends its... (More)

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