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Content Strategist

Souq.com, An Amazon Company
Cairo, Egypt
Posted 4 years ago
61People have clicked1 open position
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Job Details

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Job Description

  • Lead the analysis, design, development, implementation, and evaluation of content programs to support Amazon India business.
  • Develop content performance support solutions that optimize performance and promote adherence to Amazon Communication Guidelines and Standards.
  • Assist in the development of standardized content management processes, procedures, and strategies.
  • Advocate for the Customer Service associates’ needs during new initiative project planning. Partner with multiple stakeholders across functions to propose and advocate for effective customer-centered solutions and to build comfort, confidence and competence among associates in resolving customer issues
  • Identify opportunities for content efficiency and automation and working cross-functionally to implement them
  • Serve as a stakeholder on content and messaging across all businesses producing, sourcing and curating content that inspires our customers
  • Key to success in this role is the ability to understand what messages are most relevant and how to deliver content in the most engaging manner

Job Requirements

  • Experienced Program manager with 5+ years of experience managing complex projects with aggressive schedules
  • Proven ability to build and manage high-performance teams using metrics and data to drive decision making
  • Experience in cross team collaboration, working across an organization as an effective program manager
  • Manage and communicate effectively with stakeholders across teams to convey status of projects and deliberate on deadlines
  • Experience with Content Management tools and technologies in a DITA environment. The ideal candidate will have experience with multiple content management technologies
  • Technical ability in using HTML, XML and Excel, plus the ability to learn in-house tools quickly
  • Proven ability to build and manage high-performance teams using metrics and data to drive decision making
  • Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
  • Ability to curate and produce editorial content
  • Strong verbal and written communication skills
  • Experience in cross team collaboration, working across an organization as an effective program manager
  • Communicate effectively with stakeholders across teams to convey status of projects and deliberate on deadlines

PREFERRED QUALIFICATIONS

  • Bachelor’s Degree in English, Communications, or a related field
  • Strong organizational design and recruiting skills; proven ability to build high-performance teams quickly
  • Excellent customer experience intuition; demonstrated success in delivering a world-class customer experience
  • Strong analytical and quantitative skills; strong bias towards data-based decision making
  • Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision
  • Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills

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