Senior Software Support Specialist

Ibn Sina Pharma - Obour City, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Profit Share
1 open position
About the Job
  • Train & Coaching users on Company Software functional /Behavior through individual session on-site or on-line
  • Analyze customers’ needs and business processes in order to map them properly with the software.
  • Creating the analysis document and getting the business user approval.
  • Implement business needs on software
  • Accompany customers in the full delivery cycle from software configuration to go-live.
  • Support the software regarding any issues, bugs
  • Deliver software functional training sessions on-site or online to train IT/key users.
  • Develop all needed reports to be submitted to the direct manager.
  • Follow the instructions, requirements of the quality, safety, and occupational health, the environment, and road safety management system.
  • Perform any other assigned tasks as required by the direct manager within the same level of responsibility.
Job Requirements
  • Bachelor’s degree, computer science - faculty of science computer division/Faculty of commerce BIS is more preferable.
  • 3-5 years’ experience in the ERP function.
  • SQL Knowledge is a must (Advanced SQL Experience is more preferable)

  • Use Database query tools.
  • Knowledge of databases.
  • Integrate ERP with other web applications.
  • Knowledge of supply chain business cycles is more preferable.
  • Problem-solving, good communication and analytical skills.
  • Good command of English language is a must
About this Company

Ibnsina Pharma originally established in 2001, today Ibnsina Pharma is Egypt’s fastest-growing and second largest pharmaceutical distribution company. The Company distributes a competitive portfolio of pharmaceutical products from over 350 Egyptian and multinational... (More)

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