Service Advisor

Purpose of Job:

Greet customers; listen to their description of the problems or service needed, determine the type of service required, and prepare service orders. If a vehicle requires additional repairs not covered in the original order, they telephone the customer for permission to do the work. They also advise customers on other available services.

Duties and Responsibilities:

• Acknowledge and greet customers politely and courteously when they enter the reception area and assist them through the Book in process.
• Advise customers about necessary service for routine maintenance. Help identify problems by questioning the customer or doing a visual inspection or road test.
• Record the customer requirements on a Job Order Form informing the customer of estimated labor and parts charges when requested, inspect customer’s vehicle and record any damage/comments on the Job Order Form (a receipt of customer supplied product), sign same and allow the customer to read, or read details to them, and obtain their signature (contract review).
• Follow up with the Team leader to see if the vehicle will be ready when promised, advise the customer of any delays, and for additional work exceeding 10% of estimate contact the customer and obtain his agreement to proceed (amendment to contract).