Sales Operations Manager (Automotive)

Please Read the job description carefully.

The selected candidate will be responsible on two projects related to car maintenance:

1. Car home maintenance: fast maintenance on client’s premises.
2. Service Center: service advisors and sales for B2B long term contracts.

Job Description:

• Managing the relationship with our clients, making sure that they are satisfied
• Identify problems in the operations process and resolve them in a quick and timely manner
• Be responsible for the success metrics for customer SLAs, facility operational and financial performance.
• Plan, direct, or coordinate the actual distribution or movement of service to the customer
• Track all incoming and outgoing parts for a dealership, and follow up when the dealership is out of stock, in addition to customers and service center
• Stock Control:Ensuring consumables and service parts are regularly refilled, for all trade/retail and internal service customers.
• Assist technicians with on hand parts and ordering of specialized parts for custom repairs as needed.
• Troubleshoot and resolve customer issues.
• Keep track of inventory to ensure that fast moving parts are stocked and available.
• Managing the relationship with our spare parts provider specially sister companies
• Responsible for achieving assigned sales targets for the two services.
• Train and coach new parts advisers
• Supply valuable reporting and metrics on inventory and sales
• Assist in both daily and weekly inventories, and responsible for ordering of parts, including tires and batteries.