Microsoft TEAMS App Helpdesk

Athear For Marketing Services - New Cairo, Cairo

Applicants for
5 open positions
In Consideration
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
6,000 to 10,000 EGP per month
5 open positions
About the Job
  • Windows 7 ,8 and 10 to advanced level.
  • Strong knowledge in MS office 2013,2017 and 365 to advanced level. “especially MS Teams”
  • Windows server 2012 ,2016 and 2019 administration, build and maintenance.
  • Strong understanding and working knowledge of Firewalls , Switches, Routers and VPN.
  • Good understanding of Antivirus technology.
  • Build & nurture relationships using an informative & educational process with customers who have questions and concerns about their products ranging from deployment, usage, and challenges.
  • Provide informative, thoughtful and powerful conversations when working with customers to match them with the right product.
  • For existing customers, provide re-training (as needed) and first-level support for product and technology issues.
  • Work with customers to develop positive outcomes for customers' projects.
  • Develop expertise in all products and solutions that Network for Good provides and be able to train and clearly explain the benefits and functionality of each solution.
  • Help customers find creative uses and implementations for their suite of services to match their fundraising needs.
  • Performs other duties as assigned.
  • Demonstrate sound judgment and initiative to satisfy and serve external and internal customers and stakeholders.
Job Requirements
  • Previous experience in IT support – at least 3 years in a senior IT role.
  • Fluent in English.
  • High communication and negotiation skills.
  • Persuading skills.
  • Must be well organized.
  • Excellent ability to multi-task, must have high-level attention to detail and accuracy.
  • Must work well across multiple teams: Operation, and technology.
  • Technical background (Preferable).
  • MS Offices.
  • TEAMS / Skype oriented is a must
About this Company

WE are an outsourcing Company

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