Contracts Specialist (Technical Support)

Audio Technology - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Create new maintenance contracts and manage the existing contracts for security/ AV systems by following up the renewal on exact date and monitor the performance of the service delivery
  • Managing the invoices of the maintenance contracts
  • Managing the QAC of the maintenance contracts
  • Responsible to provide the monthly and quarterly cost control report consist of the analysis required
  • Manage the receiving of the projects from installation teams and the new SLA’s
  • Responsible to prepare & provide the service reports to the messengers from finance Dept. for during collection cycle.
  • Responsible to following up the process of each invoice process begin with invoice release by financial Dept. until collection done
  • Responsible to present the training schedule every week cooperated with the OP Team to assign the exact trainer and the training program
  • Escalate the required reports and following up all of the above duties with the Tech. Support Manager
Job Requirements
  • Education: Computer Science or any field related to technology
  • Must have sales skills and communication (Oral/Written) / interpersonal skills
  • Must have the ability to establish rapport and motivate associates at all levels in an effective manner
  • Must have ability to manage multiple tasks simultaneously
  • Must possess strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook, Word, PowerPoint, and Excel.
  • Self-motivated and desire to succeed
  • Must have strong organizational skills
  • Ability to travel as needed.
  • Experience: 2+ years of working with any of the IT, ELV and AV business market
About this Company

Audio Technology S.A.E.
Audio Technology S.A.E. is a dynamic system integrator and a market leader in the field of light current services, and integrated CCTV systems. Founded in Cairo in 1993 with an entrepreneurial vision to empower businesses to accelerate, the... (More)

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