Job Details
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Job Description
- Serve as the first point of contact for all stakeholders who are seeking technical assistance.
- Determine the best solution based on the issue and details.
- Direct unresolved issues to the next level of support personnel or Escalate to higher management.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Identify and suggest possible improvements on procedures
- Diagnose & resolve technical Hardware & software problems
- Manage & troubleshooting end users equipment (printers, computers, scanners, Smartboards, data show).
- Installing and configuring hardware, operating systems and applications.
- Systems troubleshooting, Network problems, Diagnosing and solving hardware or software faults.
- Monitor and maintain computer systems and networks.
- Handle the roll-out of new applications.
Job Requirements
Proven experience as a help desk not less than +3 years of experience
- Auto Desk Programs (Installation and Configuration).
- Network Support.
- Hardware Support (PCs and Laptops).
- Support in Domain Environment.
Skills:
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered