Customer Service Agent - English Speaker
Casita -
Dokki, GizaPosted 4 years ago215Applicants for1 open position
- 65Viewed
- 34In Consideration
- 1Not Selected
Job Details
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Job Description
- Answer calls, emails and live chat messages from clients.
- Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
- Consult customers to understand their needs and empower them to make a purchasing decision
- Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
- Manage knowledge about the booking process and all service options available for students
- Complete all required administration and recording of sales through CRM system and other business systems
- Build strong relationships with team members, and provide flexible and prompt support at all times
Job Requirements
- In-depth experience of selling to customers.
- Experience in Telesales role working with sales targets and KPIs preferred.
- Consultative selling techniques
- Bachelor degree or relevant work experience
- Fluent English is a MUST
