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Software Technical Support / Application Support

eVision
New Cairo, Cairo
Posted 4 years ago
109Applicants for1 open position
  • 35Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Main Job Duties:

  • Software Technical Support or Application Support will provide software consulting services and work with clients to resolve applications and product issues.
  • Provide highly qualified resources to deploy such solutions including implementation, training, and support.
  • This position requires self-initiative, ownership, excellent listening skills, motivated to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical support expertise, and business acumen.

Duties and Responsibilities:

  • Implementation
  • Software Installation
  • Act as primary technical point of contact for the customer and Project Management staff during the implementation process for complex implementations.
  • Data migration and testing.
  • Provide Users training on the usage of the software, best practices as it relates to the application and specific business needs of the customer.

Technical Support

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Upgrade or migrate the software
  • Troubleshooting, data recovering and reinstalling Software.
  • Providing procedural documentation and relevant reports.
  • Provide prompt and accurate feedback to customers

Job Requirements

  • Bachelor of Computer Science preferably AUC, GUC or Arab Academy for Science & Technology or equivalent experience.
  • 1-2 years of experience in deploying software applications including implementation, support and user training.
  • Good Knowledge of SQL queries, Oracle, Microsoft SQL.
  • Understanding of common support metrics, available tools, and typical industry standards for excellent support
  • Strong troubleshooting and multi-tasking skills.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Good knowledge of applications server (WAS - Weblogic - TOMCAT).
  • Web Service concept.
  • Fluent in English, spoken and written.
  • Websphere and SQL server administration basics.
  • Very good presentation and interpersonal skills required.

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