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Job Description
- Ability to access the customer’s needs by probing and uncovering their pain, building rapport, and negotiating to achieve a mutually beneficial one-call resolution.
- Professionally manages difficult or emotional customer situations respond promptly to customer needs and respond to requests for service and assistance.
- Exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive, high performing atmosphere; self-motivated with a passion for people.
- Promotes and sells client products and services by emphasizing product features based on customers’ needs.
- Continually improves knowledge of company services and promotions.
- Analyze customer feedback and develop new techniques to ensure customer retention.
- Provide excellent customer services and ensure customer satisfaction.
Job Requirements
- Graduates only.
- Excellent English Speakers.
- Negation & communication skills.