Network Service Operations Onsite Engineer – Triple Play

Orange Egypt - Abu Rawash, Giza

Applicants for
1 open position
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Responsible for onsite operation for Triple Play services inside gated compounds and hotels.
  • 2nd Line customer support.
  • Implementation, optimization and maintaining the access layer network and all customers’ CPE to guarantee high quality service.
  • Coordinate and follow up with concerned departments such as customer service and call center, warehouses, Triple Play sales team and developers onsite IT teams to ensure the smooth onsite operation.
  • Perform professional level of onsite troubleshooting for individual issues or global issues from physical layer to services layer on both customer side and DC side.
  • Follow-up on all onsite planned activities to ensure fault free operation during different activity phases.
  • 24x7 2nd line customers’ support.
  • 1st line handling for escalations related to operational issues.
  • Participate in implementation of new services or new projects.
  • Prepare daily, weekly and monthly operation reports.
  • Responsible for configuration and installation of access layer network equipment.
  • Responsible for all customers’ CPE configuration and installation such as ONTs, switches, Set-top boxes, voice IP phones and Wi-Fi devices.
  • Cooperate in lab tests for triple play new features and equipment to ensure compatibility and technical acceptance before implementation or installing at customers’ side.
Job Requirements
  • Education (BSc. Communication Engineering)
  • Experience (0-1 years of Experience)
  • Very strong experience in IP Networking
  • Solid systems engineering knowledge
  • Skills (Very Good written & spoken English, very Good Communication, Time Management skills)
About this Company

At Orange we have one priority: provide an incomparable experience!

With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily... (More)

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