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Job Description
- Ensures that customers receive the quickest service possible.
- Assists representatives in handling disappointed customers.
- Determines a course of action to resolve customer problems.
- Interacts with customers using phone, fax, email, the company website and in person.
- Provides assistance to representatives during extremely busy times.
- Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
- Collects customer payments.
- Generates reports for upper management.
- Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
- Meets deadlines.
- Participates in the formulation of the company’s strategic plan.
- Meeting with managers in the organization to plan strategically.
- Conducting business reviews using CRM programs.
Job Requirements
- A bachelor’s degree in Pharmaceutical, science, Medicine or Dentistry.
- A minimum of 2-3 years’ experience in CRM.
- Certificate in the same filed - MBA .
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
