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Job Description
- Act as the digital moderator for all inquiries and general engagements on digital channels we own.
- Oversee our EGO community moderating all questions, comments & concerns in an effort to put a personal touch and connection to our brands.
- Creative thinking is a big plus for this position. Use your creative talent and good use of your phone, applications, filters, stories, etc. to support the organic growth of our channels.
- Maintain an average response time of 30 Mins or less on all social channels.
- Responsible for knowledge transfer to senior management.
Job Requirements
- Familiar/actively engaged in social media
- 1 Year Experience is MUST
- Previous customer service experience required
- Logical problem-solving skills and ability to multi-task
- Proven oral and written communication skills (Arabic & English)
- Ability to work under pressure
- Must have a keen sense of attention to detail, taking the initiative.
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
- Ability to understand and empathize issues.
