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Social Media Moderator (Morning Shift)

E3mel Business for Financial & Managerial Consultancy - Maadi, CairoPosted 2 years ago
78Applicants for1 open position
  • 5Viewed
  • 1In Consideration
  • 3Not Selected
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Job Details

Experience Needed:
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Job Description

  • Act as the digital moderator for all inquiries and general engagements on digital channels we own.
  • Oversee our EGO community moderating all questions, comments & concerns in an effort to put a personal touch and connection to our brands.
  • Creative thinking is a big plus for this position. Use your creative talent and good use of your phone, applications, filters, stories, etc. to support the organic growth of our channels.
  • Maintain an average response time of 30 Mins or less on all social channels.
  • Responsible for knowledge transfer to senior management.

Job Requirements

  • Familiar/actively engaged in social media
  • 1 Year Experience is MUST
  • Previous customer service experience required
  • Logical problem-solving skills and ability to multi-task
  • Proven oral and written communication skills (Arabic & English)
  • Ability to work under pressure
  • Must have a keen sense of attention to detail, taking the initiative.
  • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
  • Ability to understand and empathize issues
  • 1 Day off – Shift from 10 am to 6 PM (Office Based)

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