International Account Representative

About the Job

• Act as a front-line interface with customers of Vodafone Ireland Customers.
• Role involves responding to customers over the phone and resolving their inquiries.
• The main purpose is to facilitate and provide a Vodafone global customer service standard
• Own and manage the client relationship: resolving calls efficiently and effectively.
• Ensure service level agreements are met and maintained.
  Work as part of a team to ensure offering world-class Customer Service at all times.
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
• Mentor and support new employees.
• Use the job tools (telephone and computer) effectively.
• Meeting service level in handling all transactions measured through productivity reports.
• Accuracy in handling all assigned tasks.
• Maintain professional work relationships with colleagues, supervisor and manager