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Job Description
- Serve as the lead point of contact for all clients matters.
- Receive calls from clients or merchants working with us to serve all their inquiries.
- Solve all client's complains in a proper way.
- Responsible for making sure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties.
- Foster client relationships; work with the sales team to prepare presentations and sales pitches.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Build and maintain strong, long-lasting client relationships.
- Educate customers on the latest developments and trends.
- Responsible for delivery follow up and success rate reports.
- Communicate with the operations team to push up delivery
Job Requirements
- Minimum 4-5 years of relevant experience ( Call center / Social Media ) / 1-2 years in management level - Banking or financial sector is preferred .
- Prior experience in Digital Social Media and/or consumer engagement services.
- Strong Leadership and Communication skills.
- Excellent English in writing and reading.
- Sales experience is a plus.
