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English Trainer

Raya Customer Experience
Maadi, Cairo
Posted 4 years ago
173Applicants for1 open position
  • 11Viewed
  • 3In Consideration
  • 2Not Selected
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Job Details

Experience Needed:
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Job Description

Job Purpose:

  • Instructing new hired agents in English sections of ETC account about the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Delivering training courses and involving in criteria selection of his assigned accounts.

Key Responsibilities:

  • Calibrate with the client in on the main requirements and validate if the delivered course materials and other documents such as handouts, manual and exercises go along with objective of developing the English abilities at the side of new hired representatives.
  • Organizes courses to meet the needs of learners and demands of business.
  • Carry out the responsibility of achieving all training performance targets.
  • Instruct students on interpreting literature
  • Deliver training for assigned upon the client vision staff with the agreed benchmarks and due dates.
  • Frequently evaluate the effectiveness of training and courses outcome and report the outcome to the training management.
  • Provides pre operational feedback to both HR and OPs on new agents and their fitness for aligning to English ability required in their respective projects and evaluate agent’s responsiveness to training.
  • Conduct the pre and post written and oral assessments and share the acceptance results tot the client and the training management.
  • Validate the basis of accepting or rejecting the employees and share the validation report to the client and discuss this with the focal point is required.

Job Requirements

Required skills, expertise & Knowledge:

Functional Level:

  • High sense of quality and precision in fulfilling duties and tasks.
  • Good command of Microsoft office software
  • Good presentation skills Business Level:
  • Awareness of RCC statement of direction.
  • Awareness of RCC policies and procedures.
  • Awareness of COPC standards & Approaches

Interpersonal Level:

  • Effective Communication Skills
  • Quality Focus
  • Results orientation
  • Accountability
  • Customer Service
  • Dynamic
  • Ability to map out issue in a logical and consistent manner

Educational Background:

  • Bachelor Degree
  • Post graduate studies in training is an added plus

Professional Experience:

  • Overall 1-2 years of experience in the call center industry
  • 0-1 year of experience in Language training

Skills:

  • Arabic is mandatory
  • Fluency in English

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