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Job Description
- Improving customer service experience, create engaged customers and facilitate organic growth
- Taking ownership of customers issues and following problems through to resolution
- Setting a clear mission and deploying strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Keep ahead of industry’s developments and apply best practices to areas of improvement
Job Requirements
- Proven working experience as a customer service manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
