Customer Service Agent
ariika -
Obour City, CairoPosted 4 years ago75Applicants for1 open position
- 57Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Maintain updated knowledge of all company products and services in order to provide adequate education to customers.
- Provide information and instructions about relevant products and services.
- Make product and service suggestions to meet the customer’s specific needs.
- Field incoming phone calls and respond to phone messages from customers.
- Promptly respond to customer questions submitted via email or our website.
- Answer customer questions and provide information to resolve any issues.
- Obtain necessary information from customers to adequately follow up.
- Document important customer information for future reference.
- Collect and record customer feedback and information, and share that with appropriate departments and team members.
- Foster and maintain relationships with customers to improve our retention rate.
Job Requirements
- Bachelor Degree
- Fluent in English
- Good communication skills
