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Job Description
- Support managers work with other management staff to determine and implement specific technical needs and priorities of an organization.
- Overseeing one or more information technology (IT) departments
- Support managers are responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the organization's IT infrastructure is as efficient and productive as possible.
Support managers supervise the maintenance and security of technical services and information within an organization, as well as ensuring adequate training and abilities of IT employees. Information and technology services departments, including help desk support, network security administration and IT purchasing may have a single supervisor or a hierarchy of managers assigning tasks, executing projects or handling various IT operations. Often delegating duties, support managers are ultimately responsible for the performance of systems and employees. Some common functions of a support manager include:
- Coordinating IT projects
- Implementing new software and technologies
- Training subordinate and management staff
- Providing guidance for problems and questions
- Participating in business meetings
Job Requirements
- 5-7 years of experience is needed