Job Details
Skills And Tools:
Job Description
An opening for a Global Technical Assistance Center Engineer within the Global 1830 PSS Technical support center is available. The gTac Engineer provides remote technical support on Optical DWDM / OTN communications products and networks to a global customer base. This includes isolating issues within a customer DWDM / OTN network and guiding the customer on how to rectify the issue(s) identified, amongst several other things. The main products that the candidate would be providing support on are:
1830 PSS product family (PSS-4, 8, 8x, 16, 24x, 32, 36, 64)
Optical NMS product family (NFM-T, 1350 OMS)
The gTac Engineer is also responsible for ensuring that work records (tickets) associated to each of the issues that they have taken a lead on are updated in accordance to defined processes, and that all metrics relative to the contractual commitments made to customers are, at the very least, met or exceeded.
-Be available to travel on a short notice (i.e 1 day) for trips of short duration. Expected yearly travel is low (~10-15%).
Job Requirements
Non-technical:
- Fluent in the English language (Verbal and written). This is a mandatory.
- Fluent in Arabic (Verbal and written). This is mandatory.
- Should be able to articulate technical issues / solutions to internal / external customers.
- Self-motivated (Do no require constant ‘oversight/assistance’ to get jobs done, e.t.c)
- Adaptability (Adapt to change quickly; Ability to learn new technology, products, processes, e.t.c quickly)
- Accountable and open to constructive feedback.
- Exceptional customer service skills. Placing customer needs first is an absolute requirement.
- Ability to objectively think and solve problems under pressure (Very important)
Technical:
- Working knowledge of the following Nokia products would be desired, but not necessary (Training will be provided to the right candidate):
- 1830 PSS product family (PSS-4, 8, 8x, 16, 24x, 32, 36, 64)
- Optical NMS (NFM-T, 1350 OMS)
- Working knowledge of Optical DWDM / OTN theory/operation desired, but not necessary (Training will be provided to the right candidate).
- Bachelors degree in a technical discipline, or equivalent experience.
Desired Qualifications: (Education, Technical Skills/Knowledge):
- Experience working in an R&D and/or customer facing environment.