Country Learning & Development Manager | IKEA | Cairo, Egypt

Key Specific Accountabilities:

Operational

• Responsible for driving & facilitating newcomers induction program upon their joining.
• Ensure new co-workers complete their OTJ training plans using the Basic Job Knowledge, and Job-specific training plans.
• Conduct competency check prior to the end of probation period to make sure co-workers have acquired the necessary basic knowledge.
• Secure a pool of competent buddies are available in all functions to support new co-workers during OTJ period.
• Set & Drive training plans including orientation programs for new opening stores in the market.
• Work closely with Group L&D and external Providers to customize training solutions that addresses competencies that need development.
• Support with the preparations of IKEA foundation programs including “Identifying nominations, tracking attendance, material & stationary, certificates printing).
• Communicate monthly training calendar to the store and compile nominations from departments.
• Pro-actively manage attendance/non-attendance to training programmes.
• Maintain/update L&D monthly dashboard by reporting number of hours accomplished every month at each of the training categories (IKEA Foundation, Technical, Soft Skills, Leadership, etc…).
• Produce periodic reports of average training hours accomplished per department & per individual).
• Building pool of store internal trainers/ super-users
• Constant update to be taken from IKEA Toolbox regarding Culture and Learning under My Learning.
• Collaborate and network with corporate L&D team and with L&C Inter-IKEA clusters on new initiatives and project development.

Commercial

• Have a good understanding of the business requirements and he/she will need to support the business with the right trainings at the right time.
• Lead the BNA process by gathering information from all sources including (stack holders, Customer reports ICSS & Mystery shopper, Customer complaint reports, Business plan, Engagement survey results, and IDP’s).
• Conclude/Extract the training needs for the business at the different levels (Organizational, Functional, Individual).
• Prioritize & allocate budget for trainings based on priority for the business as concluded from BNA.
• Set & Develop the yearly learning plan for the business based on BNA outcomes and in line with the commercial calendar of the business.
• Manage the yearly learning plan for smooth implementation, revision and addition of new offerings available
• Spend time with the line managers on the shop floor to understand their needs in terms of people development as per the business requirements.
• Organise team building activities to support the engagement of the co-workers and managers and nurture living the values.
• Support the enrolment process for all IKEA Business College training.
• Set/maintain the annual training budget and ensure training expenses are always within the budget

People Management and Development

• Responsible for the management and development of the co-workers and managers ensuring that all are adequately competent and motivated.
• Support the managers with the performance management, contribute to develop performance improvement plans for the poor performers.
• Get involved in the employee engagement survey and act as a champion in improving the results related to Training and Development and motivation of the co-workers.
• Drive /Support IKEA annual Development Program GWU throughout its phases “Enrolment, Assessments, Graduation “.
• Support the implementation of the succession planning program and support the managers to coach and train the candidates to become ready to take on more senior positions.
• Consolidate training needs for successors and ensure providing the required trainings on time.
• Support Line Managers in executing development training for identified succession candidates under My Development Plan (MDJ), recorded in iGROW- Perform (MDJ).
• Monitor progress of development as recorded in iGROW (Perform) - MDJ
• Have a strategic eye for talent planning and communi