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Job Description
Responsibilities
- Act as a technical escalation point and take lead on sensitive client issues that require immediate escalation and attention.
- Assist with day-to-day operations of service department thru interactive daily communications with all company team members.
- Design, implement and recommend technology solutions including directory, messaging, database, systems management, server virtualization, network storage and security to clients.
- Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
- Debug complex problems.
- Independently install and upgrade server, desktop and networking software and hardware as needed.
- Maintain detailed awareness and understanding regarding current software and technical procedures.
- Perform complex network functions.
- Interface with third party vendors to assist with problem resolution.
- Adhere to all company internal policies and procedures.
- Work the required hours to complete assigned tasks
Job Requirements
Education/Experience/Skills Requirements
- Bachelor's Degree in Computer Science or a related field from an accredited university
- 5-10 years of technical experience with increasing responsibility
- Microsoft Exchange and Active Directory design, implementation and administration skills are required
- Backup & Disaster Recovery planning and implementation skills are required
- Strong background in networking (Firewalls, Cisco routers/switches, network protocols, VPN. . .) is required
- Network storage (SAN, NAS, Backup) experience required.
- HyperV/VMware Server Virtualization experience required.
- Scripting, Powershell, and coding skills are a plus
- Senior Level Industry Certifications
- Microsoft
- VMware
- Cisco
- Experience working in an outsourced IT consulting environment is a plus
- Must have excellent organizational and project management skills
- Must have strong written and verbal communication skills
- Must be adaptable and capable of learning new software quickly.