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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain the daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine the nature of the problem.
- Walk customers through the problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Job Requirements
- Solid background in firewalls
- Solid background on cloud computing.
- Ability to diagnose and resolve basic technical issues
- Good understanding of computer systems, mobile devices, and other tech products
- BSc/BA in IT, Computer Science or relevant field
- Excellent communication skills