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IT Help-Desk Specialist

Delta Capital for Urban Development
Dokki, Giza
Posted 4 years ago
171Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain the daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Job Requirements

  • Solid background in firewalls
  • Solid background on cloud computing.
  • Ability to diagnose and resolve basic technical issues
  • Good understanding of computer systems, mobile devices, and other tech products
  • BSc/BA in IT, Computer Science or relevant field
  • Excellent communication skills

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