Microsoft TEAMS App.Helpdesk
Athear -
New Cairo, CairoPosted 4 years ago116Applicants for5 open positions
- 92Viewed
- 29In Consideration
- 29Not Selected
Job Details
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Job Description
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- Previous experience in IT support – at least 3 years in a senior IT role.
- Windows 7 ,8 and 10 to advanced level.
- Strong knowledge in MS office 2013,2017 and 365 to advanced level. “especially MS Teams”
- Windows server 2012 ,2016 and 2019 administration, build and maintenance.
- Strong understanding and working knowledge of Firewalls , Switches, Routers and VPN.
- Good understanding of Antivirus technology.
- Build & nurture relationships using an informative & educational process with customers who have questions and concerns about their products ranging from deployment, usage, and challenges.
- Provide informative, thoughtful and powerful conversations when working with customers to match them with the right product.
- For existing customers, provide re-training (as needed) and first-level support for product and technology issues.
- Work with customers to develop positive outcomes for customers' projects.
- Develop expertise in all products and solutions that Network for Good provides and be able to train and clearly explain the benefits and functionality of each solution.
- Help customers find creative uses and implementations for their suite of services to match their fundraising needs.
- Performs other duties as assigned.
- Demonstrate sound judgment and initiative to satisfy and serve external and internal customers and stakeholders.
Job Requirements
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-Fluent in English or french.
-High communication and negotiation skills.
-Persuading skills.
-Must be well organized.
-Excellent ability to multi-task, must have high-level attention to detail and accuracy.
-Must work well across multiple teams: Operation, and technology.
-Technical background (Preferable).
- MS Offices.
-TEAMS / Skype oriented is a must
