Senior Application Support Engineer
SIEMENS -
Cairo, EgyptPosted 4 years ago38People have clicked1 open position
Job Details
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Job Description
- Provide general application support and trouble-shooting/problem-solving to internal and external customers using phone, screen sharing and email.
- Trouble-shoot software problems and find solutions, workarounds and communicate solutions to customers
- Document software defects in our bug-tracking database and document solutions in our customer-facing knowledge base. Documented solutions often require creation of short videos.
- Opportunities for career growth include:
- Providing formal software application training to customers.
- Providing professional consulting to our customers on application installation and setup, creating automation scripts, validating or creating models for our analysis applications.
- Providing professional consulting delivering analysis services and/or creation of customer HyperLynx DRC rules
Job Requirements
- Education: BSEE or MSEE. Work experience or college project experience and understanding of the PCB design process is required.
- Familiarity with any PCB design tool such as DX Designer, Xpedition, PADS, Cadence Allegro, Eagle PCB, Altium or others.
- 3 year minimum knowledge and experience required with any one or more of the following analysis tools: HyperLynx, SiSoft, ADS, Cadence Sigrity, HSPICE, LTSPICE or HFSS.
- Understanding of DDRx design principles.
- Knowledge and experience with any programming or scripting language highly desirable
- Must have 3 years knowledge of PCB design problems such as EMI/EMC, signal integrity and power integrity.
- Excellent communication and interpersonal skills are essential as is the ability to contribute in a remote team environment. Ability to document procedures and debugging knowledge.
- Willingness to travel to internal meetings and customer sites.
- Requires the ability to manage and solve complex problems with minimal direction. Job will require multitasking of several complex issues at once, so prioritization ability is essential.
- Programming experience Highly Desirable: Knowledge of Python, COM, VBScript, JavaScript