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IT Technical Support Engineer

Concrete Plus
New Cairo, Cairo
Posted 4 years ago
196Applicants for1 open position
  • 51Viewed
  • 18In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Job Requirements

  • Bachelor’s degree in computer science.
  • Cairo Residents only.
  • 2- 5 years of experience in the IT field.
  • Excellent English; written and verbal communication skills.
  • Attention to detail and ability to notice errors.
  • Self-motivated to learn and progress.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills

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