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Job Description
- Maintain and manage the relationship with clients, open channels for new business opportunities; renew maintenance contracts and acquire new maintenance projects.
- Collaborate with and guide the presales team in any projects pertaining warranty contracts throughout their process in terms of pricing, vendor selection and negotiation, selecting and designing the suitable solution.
- Review market trends and technological advances to determine impact on the LoB’s offering in warranty services.
- Submit the yearly plan for the maintenance department including the budget, the resources, the development, and the targets (Responsible for enhancing maintenance annual revenues).
- Maintain the minimum spare part stock level that cover the maintenance contract and keep track of it for the reorder level.
- Keep track of the monthly invoicing plan according to the client’s contract terms and conditions.system.
- Keeps track of the clients’ contracts renewal 3 months before expiration and provide a renewal proposal to the clients.
- Manage all service activities provided for clients during warranty and annual maintenance contracts.
- Monitor business and quality aspects of all technical services and maintenance contracts provided to clients.
- Solve all client problems and follow-up on the status of the services provided to clients, maintaining solid relationships with the clients.
- Manage call handling activities for service calls received from clients.
- Quote for new maintenance contracts and required Spare parts to the new and current clients
- Allocate the suitable resources to resolve the technical complaints and fulfill the required technical activities through coordinating with maintenance Team Leaders according to the workload assigned to each team.
- Ensure Performance Evaluations are done for their subordinates and continuously develop the maintenance team and recommend the necessary training.
Job Requirements
Personal Skills
- Excellent project management skills
- Excellent communication and negotiation skills
- Excellent technical report writing skills
- Excellent command of English
- Excellent knowledge about SLA terms
Technical Skills
- 12+ years of experience in a relevant field specially in low current and light current solutions.
Education
- Bachelor's of Electrical Engineering.
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