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Job Description
- Respond and follow-up customer calls to ensure customer satisfaction.
- Give the best customer centric experience to the customer.
- Provide personalized indirect customer service by responding to the needs of the each customer
- Log shipment collection requests.
- Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.
- Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
- Provides products and service information to customers as needed.
- Answer customers’ general inquiries.
- Support the Ops and CMT team in maintaining a high service level and offering the customer a flawless “shipment deliveries” process.
- Examine Customers’ feedback with the direction/guidance of the “Contact Center” Management, to further improve the whole company service level.
- Facilitate the flow of information between the customer and the CMTs/ Operations.
- Coordinate with the dispatch team, when needed, to send products or provide services on time to customers.
- Book Import Express request.
- Log potential sales lead and root them to the sales team
- Identify and escalate priority issues to the Team Leader to ensure customer queries are being handled.
- Act as operators, receiving and transferring calls and taking messages.
- Place pick-up and/or book collection for cash and account customers within the permissible agreed upon limit to ensure business orders taking.
- Log customers’ supplies order requests to ensure easy procurement channel to customers
Job Requirements
- English Language V.Good
- Excellent Communication Skills
- Communication Skills
- Accountability Skills
- Team Work
- Bachelor Degree Holder (only Graduates can Apply)
- Location: Ghamra
- Working Hours (9:00 AM - 5:00 PM )
- Outsourced