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Senior Quality Assurance Officer

INDEVCO
6th of October, Giza
Posted 4 years ago
122Applicants for1 open position
  • 23Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Record and analyze customer complaints in order to prepare daily analysis reports to be presented to the
  • Follow up on the implementation on the corrective action set during the customer complaint meeting to ensure lower complaint percentage.
  • Conduct quality circles and awareness session to concerned parties.
  • Issue and analyze the ICC – Internal Customer Complaints, set action and follow up on implementation.
  • Review customer complaints against order documents to make sure that the complaint is valid.
  • Conduct customer visits when needed with the concerned sales employee and to provide technical guidance and support in their production process.
  • Follow up on the returned goods process with all concerned departments to ensure that goods are segregated and the complaint cycle is approved.
  • Prepare reports regarding status of returned goods and submit to management

Job Requirements

  • BSC Science, Pharmacy or Agriculture .
  • Technical Background.
  • 3 to 5 years experience in paper and function of the corrugating process.
  • Experience in corrugated technical common problems and remedies
  • Good Analytical Skills
  • Experience in handling customer complaints process

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