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Job Description
- Handles routine customer complaint promptly and courteously.
- Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- Greets and welcomes customers on arrival at the store.
- Makes announcements and pages the person the visitors have asked to see.
- Ensures Customers bags are stored safely and security.
- Ensures all customers’ queries are attended to in a professional manner.
- Ensures Shopping tools and catalogues are available for the customers.
- Provides bags / trollies as appropriate.
- Ensure all system procedures are adhered to as per policy / procedure.
- Suggests improved ways of working going forwards.
- Understands the impact of increasing sales with Shopping Tools.
- Briefs the Duty Manager on complaints that require management assistance.
Job Requirements
- Live and share the IKEA values every day
- Holds Bachelor's Degree
- 3 to 5 years experience in smilar role
- Background or experience in retail, home furnishings, kitchen/office furniture, telecommunication, hotels or related field
- Customer Focus, Initiative, Sales Driven
- Proficiency in MS Office applications, especially MS Excel and Word
- Fluency in Written and spoken English
- Able to work on rotational shifts, weekends and public holidays
- Call Center and Face to face experience with customers is a must