Customer Operations Manager
Ericsson -
Cairo, EgyptPosted 4 years ago216People have clicked1 open position
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.
Responsibilities & Tasks:
- Manage all aspects of the complete delivery portfolio
- Handle customer and stakeholder engagement
- Develop the business
Job Requirements
Core Competencies:
- Leadership Competence
- Financial Acumen and Analysis
- Business understanding
- Customer Relationship Handling
- Negotiation and argumentation
- Project & Program Management
- Communication
- Coaching & Mentoring
Preferred Qualification and Experience Requirements:
- The holder of the COM role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
- The COM is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and/or Operations.
Additional Requirements, Physical Demands, Region/Local Specifications:
- Relocation, certifications, travel requirements, immigration, background check, etc.
- Local specifications, legal disclaimers, Conclusion, as applicable
