Jira Administrator

Sonic consulting -
Cairo, EgyptPosted 4 years ago

1 open position

Job Details

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Jira Administrator:-

Configure and administer Jira Software, Jira Core and Jira Service Desk, and other related products and integrate them into the other systems.
Manage global settings including users and groups, roles, global permissions, and schemes.
Level one support (add user, delete user, and grant access….), Create projects, set up permissions and assign Jira project administrators.
Handle day-to-day Jira operation tasks through gathering information, searching, contacting people, coordinate between requester and level 2.
Prepare documentation.

Help desk:-

Analyze the needs of Jira users, and define the needs for any modification or change if needed.
Set up and control security procedures (access rights, passwords, etc.).
Help users on an anomaly related to Jira.
Prevent Jira malfunctions and failures.
System support, level one debugging, check backups, coordinate with Vendors infrastructure teams.

SKILLS:-

Knowledge of Atlassian products.
Knowledge of databases (SQL Server).
Proficiency in operating systems (Microsoft windows servers), Implement, install, configure and troubleshooting Microsoft windows server.
Knowledge of networks (communication protocols, cabling, router, etc.).
Virtualization Technology (VMWare, Hyper-V), Creating and fully configuring windows virtual machines using VMWare and Hyper-V.