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Customer Service Associate (English)

Souq.com
Maadi, Cairo
Posted 4 years ago
355Applicants for1 open position
  • 66Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • An Amazon / Souq Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon / souq customers.
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers primarily through mail and phone and utilize a variety of software tools to navigate customer accounts.
  • Research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Requirements

  • 0-3 years of experience.
  • Excellent typing skills
  • Demonstrable understanding of the Internet, Amazon.com /Souq.com websites, and competitor websites
  • Effective problem solving skills.
  • Ability to approach problems logically.
  • Ability to demonstrate learning and decision making skills.
  • Strong time management skills.
  • Excellent customer service skills
  • Ability to empathize with and prioritize customer needs
  • Demonstrable interpersonal skills.

Preferred Qualifications:

  • More than one year experience in related positions.
  • Excellent English language skills (Written, Spoken, and Reading)
  • Able to work in Rotational Shifts (Includes Night Shifts)
  • Graduates Only

Kindly note that it will be an outsourcing job

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