Community Manager (Moderator)

BULGARIAN ROSE - 6th Of October, Giza

Applicants for
2 open positions
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
2 open positions
About the Job
  • Engage with the audience in the comments/messages according to each client’s tone of voice
  • Generate a monthly report that provides key performance indicators (in the light of the engaging users), including reoccurring concerns, complaints, recommendations, praises, etc. shared by the fan base
  • Provide suggestions that might benefit the satisfaction of the handled community (according to insights/audience feedbacks/successful competitors/FAQs)
  • Resolve/follow up with mild complaints when required (according to the brand’s given dos and don’ts)
  • Redirect major escalations/complaints to the customer support, so they communicate with the client about the fit approach to handle the escalation/complaint
  • Study clients’ services/products to guarantee accurate moderation
  • Constantly research the market/industry to stay up-to-date with the latest technicalities/trends
  • Send required deliverables within their required time frame
  • You will engage personally via company platforms to enhance the overall image of the company through direct personal engagement with the customers.
  • Writing and editing social media with high level of sales skills to generate the leads.
  • Generate and edit, Publish, share content daily on the mentioned platforms.
Job Requirements
  • Proven work experience as a community manager or similar role
  • Perfect English & Arabic writing skills
  • Experience planning and leading community initiatives
  • Ability to identify and track relevant community KPIs
  • Excellent verbal communication skills
  • Excellent writing skills
  • Excellent interpersonal and presentations skills
  • Hands-on experience with social media management
  • Knowledge of online marketing
  • Attention to detail, critical-thinker, and problem-solver
  • Good social media user
  • Knows how to deal with the different social media channels
  • Has 1+ years of experience in social media marketing
  • Has 1+ years of experience in customer service
  • Ability to multi-task
  • Strong verbal, written, and organizational and communication skills
  • Hard worker
  • Handle customer complaints and ensure maintaining a profitable customer relationship with our business
  • Coordinate all marketing activities to generate leads
  • In-depth knowledge and understanding of social media platforms and they are respective
  • Critical thinker and problem-solving skills.
  • Good time-management skills.
  • Candidates free to join immediately are highly preferred. (No Notice period needed)
About this Company

Developed with care and attention from our scientists, products for face, body and hair, skillfully combine the pleasant scent and unique properties of Bulgarian rose oil with the action of other natural ingredients. The aromatic herbs grown in the fertile soils of Bulgaria -... (More)

Industry: Cosmetics
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