Community Manager (Moderator)

BULGARIAN ROSE -
6th of October, GizaPosted 4 years ago

58Applicants for2 open positions

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Engage with the audience in the comments/messages according to each client’s tone of voice
Generate a monthly report that provides key performance indicators (in the light of the engaging users), including reoccurring concerns, complaints, recommendations, praises, etc. shared by the fan base
Provide suggestions that might benefit the satisfaction of the handled community (according to insights/audience feedbacks/successful competitors/FAQs)
Resolve/follow up with mild complaints when required (according to the brand’s given dos and don’ts)
Redirect major escalations/complaints to the customer support, so they communicate with the client about the fit approach to handle the escalation/complaint
Study clients’ services/products to guarantee accurate moderation
Constantly research the market/industry to stay up-to-date with the latest technicalities/trends
Send required deliverables within their required time frame
You will engage personally via company platforms to enhance the overall image of the company through direct personal engagement with the customers.
Writing and editing social media with high level of sales skills to generate the leads.
Generate and edit, Publish, share content daily on the mentioned platforms.

Proven work experience as a community manager or similar role
Perfect English & Arabic writing skills
Experience planning and leading community initiatives
Ability to identify and track relevant community KPIs
Excellent verbal communication skills
Excellent writing skills
Excellent interpersonal and presentations skills
Hands-on experience with social media management
Knowledge of online marketing
Attention to detail, critical-thinker, and problem-solver
Good social media user
Knows how to deal with the different social media channels
Has 1+ years of experience in social media marketing
Has 1+ years of experience in customer service
Ability to multi-task
Strong verbal, written, and organizational and communication skills
Hard worker
Handle customer complaints and ensure maintaining a profitable customer relationship with our business
Coordinate all marketing activities to generate leads
In-depth knowledge and understanding of social media platforms and they are respective
Critical thinker and problem-solving skills.
Good time-management skills.
Candidates free to join immediately are highly preferred. (No Notice period needed)