Customer Care Representative " Back Office"

Confidential Company - Dokki, Giza

32
Applicants for
1 open position
19
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, Profit share
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job

Responsibilities:

  • Receiving project updates or feedback, and make sure getting all the necessary information to start executing the project processes.
  • Monitoring and supervising the preparation process.
  • Assigning necessary resources for the projects.
  • Issuing instructions/checklists if applicable to any or all parties involved in the projects.
  • Communicating with clients about any raised queries from the working teams at any phase of the working process and make sure they have an answer to their queries and not leads to wrong, missing deliverables.
  • Monitoring and supervising the process time table.
  • Ensuring contact is maintained with all parties involved in the process.
  • Ensuring contact is maintained with clients with all the current project progress, and make sure to well inform the client about any expected delays on the delivery time table.
  • Doing the necessary project documentation either internally or externally, and make sure all the necessary checklists, reports or any related papers from the working teams.
  • Following up with clients about delivery and make sure he received correct files.
Job Requirements
  • 0-2 year experience in project management, customer care, operations.
  • Excellent command of English, both written and spoken.
  • Translation & localization industry experience is not required but helpful.
  • Outstanding verbal and written communication skills.
  • Well-organized, customer and detail-oriented.
  • Team player with excellent interpersonal skills.
  • Excellent communication and negotiation skills.
  • Strong problem-solving skills.
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