Job Details
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Job Description
Duties and Responsibilities:
- Responsible for ensuring that our products and services meet the established standards of quality including reliability, usability, and performance;
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners;
- Monitoring and maintaining computer systems and networks;
- Responding in a timely manner to service issues and requests;
- Providing technical support across the company (in person or over the phone);
- Setting up accounts for new users;
- Repairing and replacing equipment as necessary;
- Possibly training more junior staff members;
- Implementing, following IT security policies and guidelines.
IT and Network Support
- Hardware and software support
- OS installation and support (Windows, Linux and Mac) and make sure all systems are up to date.
- Network support and management
- On-call or remote support on request (24x7)
- Procurement of new IT hardware or software requirements
Office 365 Administration
- Users creation/ deletion
- Group management
Ticket Management/ Application Support
- Submitting tickets for any technical issues and follow-ups
- Assigning tickets to IT team for Level 3 support
- Level 1 support for our company app
Job Requirements
Requirements and qualifications:
- A Bachelor’s Degree in Computer Science, Engineering, or a relevant field.
- 2+ years of experience.
- Extended IT knowledge, Communication, leadership, and management skills.
- Proven working experience in providing help desk support.
- Working knowledge of help desk software and remote control.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Ability to collaborate with technical & non-technical team members.
- Very strong problem-solving skills.
- Ability to work independently and take initiatives.
- Excellent English skills - verbal and written communication skills.
- Good understanding of IT operational processes and structured ways of working.
