Client Support Specialist

R2S Logistics - Nasr City, Cairo

Applicants for
3 open positions
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
3,000 to 3,500 EGP per month, 500 KPIS
Arabic, English
3 open positions
About the Job
  • Ensure customer's queries are answered with the aim of a first-time resolution.
  • Ensure the best Customer Care experience is given to all customers.
  • Achieve KPI’s whilst maintaining excellent quality.
  • Receiving all customer's calls and handle them properly.
  • Handle customers across different platforms, including Social Media, Email and phone.
  • Confirming availability from the Partners and courier pick up.
Job Requirements
  • Very Good English
  • Proven previous experience in a Customer Care role (Telecommunication industry eg. ex-Vodafone, BDO, Xceed ... etc).
  • Proven ability to maintain high-quality calls.
  • Demonstrated excellence in customer issue resolution across all contact channels (e-mail, social media and phone).
  • Good PC & typing skills in English & Arabic.
About this Company

Ready 2 Ship
Welcome to Ready2Ship Logistics, We’re a Technology Driven Logistics Startup

R2S Logistics is born to cater to the dynamic growing needs of the Egyptian E-Commerce and Retail markets. R2S Logistics’ philosophy is to deliver excellent service... (More)

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