2nd Level Operations

Ericsson - Cairo

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Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Job Summary:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


  • You will help with Assurance support activities
  • Incident management
  • You will assist with Problem management
  • System administration
  • And you will work with Billing operations
Job Requirements

Key Qualifications:

  • Bachelor level, in engineering (IT, Telecom) or
  • 3-5 years’ experience of RAN configuration and Troubleshooting (2G, 3G and 4G).
  • Good understanding of different radio KPIs
  • Handling abnormal KPI’s degradation
  • work on different radio optimization actions (RF parameters tuning, SW upgrade, TRX modifications, 2nd carrier)
  • Has a good experience in E/// BSC’s (High density & EVO ) and understand the AXE platform.
  • Experience in Ericsson BSC integration. And BSC upgrade (NWI-APG-APZ).
  • Add/migrate BSC interfaces (Gb/A/ABIS).
  • High troubleshooting skills on (NWI/APZ/APG).
  • Handling all costumer requests.
  • familiar with SMS in order to handle our customer CSRs

Additional Requirements:

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology
About this Company

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and... (More)

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