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Job Description
- The fresh food manager will oversee the daily operations of the prepared foods, traditional deli and cheese departments in high volume deli departments.
- This position is accountable for the profit and loss (P&L) for their areas and must use their leadership and merchandising skills to manage product levels and make sound business decisions.
- In addition, the fresh food manager is responsible for increasing customer confidence and loyalty by promoting and executing consistent operating conditions, providing courteous, knowledgeable and prompt service and a friendly atmosphere in the department.
- Customer service exceeding customer expectations
- Ensure team members greet, Assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
- Ensure departments are well maintained and meet or exceed company standards for appearance and freshness.
- Recruit, manage, develop, evaluate and retain a team of direct reports in accordance with company policies and procedures.
- Manage inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
- Ensure departments are merchandised appropriately for the season and in accordance with the needs of the community.
- Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures. Monitor and minimize spoilage in the prepared foods, traditional deli and cheese departments.
- Train and coach team members on all KPIs, product processing, customer service, product knowledge, suggestive selling, proper labeling, safety and sanitation.
- Responsible for scheduling department team members.
- Conduct weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Communicate priorities regarding department readiness, the menu and promotions. Ensure company standards for safety, proper food handling practices, product labeling, sanitation and productivity are maintained.
- Responsible for the following sections:Butchery, Deli, Fish, Fruits & vegetables, Bakery and Hot Food.
Job Requirements
- More than 5 years of experience
- Food & safety certificate.
- Possess or earn the ServeSafe Food Protection Manager, Certified Professional Food Manager (CPFM) or Food Safety Manager (FSM).
- Leadership skills.
- Time management.